Refund policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

Eligibility for a Return
To be eligible for a refund, the Item(s) or full Pre-Styled Home Decor Set must be sent back with all items in an unused condition and in their original packaging. You must request a return following the process below. Items sent back to us without first requesting a return will not be accepted. Please note, if you have ordered a Pre-Styled Home Decor Set, we can only accept returns for the set as a whole. We reserve the right to refuse a return if the above conditions are not met.

How to Initiate a Return
To return your Item(s) or Pre-Styled Home Decor Set, simply email info@ettianahome.co.uk with the subject, Return. Please copy the following template:

Customer Name:
Order Number:
Name of Item(s) or Pre-Styled Home Decor Set to be Returned:
Reason for Return:
Preferred Drop Off: [Post Office] or [Evri Parcelshop]

We will get back to you with instructions on how to return your order, and send the return shipping label for your preferred courier - Royal Mail or Evri. Please note that these couriers allow 7 days to drop off the parcel before the shipping label expires. The customer is responsible for the return shipping costs. A charge of £4.99 will be deducted for the shipping of your refund. We do not charge a restocking fee. You can always contact us for any returns questions at info@ettianahome.co.uk

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@ettianahome.co.uk

Damages and Issues
Please inspect your order upon receipt. In the unlikely event of an item in your order arriving damaged, faulty, or missing, contact us immediately by emailing info@ettianahome.co.uk. When emailing, please quote your order number, the name of the product, and a short description of the issue. Please also include a photo of the damage/fault. We will then be able to evaluate the issue and discuss a solution for you. Under Consumer Rights Act 2015, if a product is damaged or faulty you have the right to a full refund within 30 days of receiving the goods. After this period, you may be entitled to a repair or replacement. Please note, replacement of items may not always be possible. In this case, we will offer you a close alternative and await your approval before sending.