How much is shipping?
We offer free standard delivery to UK Mainland, Highlands, Islands (excluding Channel Islands) and Northern Ireland. The charge for express delivery is £4.99, and next day delivery (subject to conditions) is £15.99. Please see our shipping policy for full details.

When will I receive my order?
For standard delivery, dispatch and delivery will be 3-5 working days. For express delivery, dispatch and delivery will be 1-2 days. For next day delivery, if you place your order before 12 noon on Monday-Friday, it will be delivered to you before 1pm the following day. Please see our shipping policy for full details.

Do you deliver overseas?
No, at the moment we only deliver within the UK (excluding Channel Islands). 

Where is my order? 
Once you have placed your order, we will send you an order confirmation email. We will then work on carefully packaging your order, and once it's ready to be sent, we'll send you an 'order is on its way' email that includes tracking number. Then when your parcel is with the courier, they will send you an email with estimated delivery times. 

If you need any assistance with this, please feel free to get in touch with our customer services team by emailing info@ettianahome.co.uk, quoting your name and order number and we will be happy to help. 

Can I delay my order?
If you have already received an email saying your order is on its way, we cannot delay it because it is already with the courier. However, if you have not yet received this email then we may be able to delay it. Please email our customer service team at info@ettianahome.co.uk, quoting your name and order number, and we will hopefully be able to accommodate.

Can I cancel my order? 
Cancellations to orders can only be made if your order hasn’t been dispatched from our warehouse. To request a cancellation, please email our customer service team at info@ettianahome.co.uk, quoting your name and order number.

Can I amend my order?
If you have already received an email saying your order is on its way, we cannot amend it because it is already with the courier. However, if you have not yet received a this email then we may be able to amend it. Please email our customer service team at info@ettianahome.co.uk, quoting your name and order number, and we will hopefully be able to accommodate.

How do I return an Item(s) or Pre-Styled Home Decor Set?
To return your Item(s) or Pre-Styled Home Decor Set*, simply email info@ettianahome.co.uk with the subject, Return. Please copy the following template:

Customer Name:
Order Number:
Name of Item(s) or Pre-Styled Home Decor Set* to be Returned:
Reason for Return:
Preferred Drop Off: [Post Office] or [Evri Parcelshop]

*Please note, if you have ordered a Pre-Styled Home Decor Set, we can only accept returns of the set as a whole.

We will get back to you with instructions on how to return your order, and send the return shipping label for your preferred courier - Royal Mail or Evri. A charge of £4.99 for shipping will be deducted from your refund. Please note that these couriers allow 7 days to drop off the parcel before the shipping label expires. See our refund policy for full details.

When will I receive my refund?
Once we have received and inspected your return, we will notify you to let you know if your refund has been approved. If approved (the Item or Pre-Styled Home Decor Set has been sent back with all items in an unused condition and in their original packaging), we will automatically refund you on your original payment method. Please note a charge of £4.99 for shipping will be deducted from your refund. Once we have processed your return, your refund may take up to 10 working days to reach your account - this depends on your bank or payment provider. Please see our refund policy for full details.

Does a Pre-Styled Home Decor Set need to be returned as a set? 
Yes, in this case, it needs to be returned as a full set. We are unable to accept return of individual items when they have been sold as part of a set. 

I have received my order but it has arrived with items missing, faulty or damaged.
In the unlikely event of these issues occurring, please contact us immediately by emailing info@ettiana.co.uk. When emailing, please quote your order number, the name of the product, and a short description of the issue. Please also include a photo of the damage/fault. We will then be able to evaluate the issue and discuss a replacement or refund for you. Please note, replacement of items may not always be possible. In this case, we will offer you a close alternative and await your approval before sending.

How do I contact you if I need help?
For any queries or assistance, please feel free to get in contact with our team by writing to our email: info@ettianahome.co.uk. Please note, our office hours are Monday-Friday 9am-5pm. We will respond to your email as soon as we can.

What are your Pre-Styled Home Decor Sets?
Our Pre-Styled Sets are ready-styled groups of home accessories that have been carefully selected to complement each other. We know that shopping for home accessories that work well together can be a challenging, overwhelming task, so we hope that by collating our items into sets will make your search for home accessories easier than ever. 

How would you describe Ettiana Home’s style?
Neutral, elegant and timeless. We have focused on a neutral colour palette across our range, so no matter what items you choose, you can achieve a cohesive overall look when you place them in your home. From charcoals and off-whites, to taupes and richer shades of brown, and with beautiful silhouettes and shapes that will stand the test of time.   

Can you help me understand your sizing?
The sizing of items is such an important part of interior styling, so when we created our Pre-Styled Home Decor sets, it’s something we’ve given lot of care and attention to. Our Pre-Styled Home Decor Sets either feature products which are under 30cm tall, under 40cm or under 50cm. That way you’ll know if they suit the space you have available.

Can I request an Item or Pre-Styled Home Decor Set that’s out of stock?
If there's something out of stock you're looking for, just send us an email and we'll let you know when it's likely to be back!

Where’s best to display your Pre-Styled Home Decor Sets in my home?
Our Pre-Styled Sets work can style a range of different surfaces around your home like, shelving, sideboards, chest of drawers, console tables, hallway units - the list goes on…

Do your frames include pictures?
Yes, we're pleased to say that all the original artwork and photography you see inside the frames across our website is included! We’ve created each piece by hand, designed with the rest of the collection in mind to achieve an overall cohesive look. 

What are some top tips for interior styling?
Take a look at our latest blog posts to read more about our interior styling top tips.